Outpatient Case Manager

Full Job Description

FLSA Status

Full-time; Non-Exempt; On-site


$19.00 to $21.00/hour DOE and meeting licensing requirement

Be a part of a team that focuses on hope, transformation and recovery every day! Join Casa Treatment Center as we support our patients battling addiction.

Founded in 1967, Casa is one of the only treatment centers in Southern California designed to specifically meet the needs of women in recovery. Casa Treatment Center is a residential, outpatient, and sober living substance abuse facility headquartered in Pasadena. Casa is licensed by the State of California Department of Health Care Services and accredited as a behavioral health care program by the Joint Commission.

The position has a 90-day introductory period and a 60-day wait period for comprehensive benefits package:

  • Comprehensive Benefits Package: Employer Paid Health/Dental/Vision Benefits, and Life Insurance
  • Generous Paid Time Off plans
  • 403 B – Simple IRA with company match

Job Summary: The Case Manager position reports directly to the Executive Director and provides direct client care and case management services. The Case Manager position is a full-time position Monday to Saturdays, and/or evenings.

Essential Duties

  • Case Management: Perform biopsychosocial evaluation, present findings in Case Management meetings and incorporate Medical Director, Clinical Director and other leaders input into treatment plan.
  • Client Education: Inform clients about the various tools and skills that will assist them with treatment.
  • Client Counseling: Assist client in motivation and self-discovery utilizing clinical interventions. Knowledge of Motivational Interviewing techniques are vital.
  • Treatment Planning: Work closely with client to develop individualized treatment plan and SMART goals integrating the client’s strengths, needs, abilities and preferences.
  • Care Coordination: Coordinate client care with outside service providers as indicated by client treatment plan.
  • Group Facilitation: Design, facilitate and document groups as assigned by program leadership.
  • Electronic Health Records (SAGE): Complete and document client progress in the SAGE system as defined by agency Policies and Procedures.
  • Crisis Management: The counselor is responsible for assisting clients in distress, guiding toward emotional regulation and stabilization.
  • Utilization Reviews: Submits authorizations on a timely manner
  • Billing: Have an understanding of Medi-cal and Insurances billing


This position is best filled by individuals who are open-minded, non-judgmental, thoughtful, patient, detail oriented, organized, able to adapt to changing priorities. Experience with SAGE and the Drug Medi-Cal model is required.

Minimum Requirements

The Outpatient Case Manager must meet one (1) of the following minimum requirements:

  • A Master’s Degree in a social service-related field and registered with an AOD certifying organization recognized by DHCS; or
  • A Bachelor’s Degree in a social service-related field, AOD certified, and one (1) years of experience providing SUDT services as a certified AOD Counselor; or
  • An Associate’s Degree in social service-related field, AOD certified, and three (3) years of experience providing SUDT services as a certified AOD Counselor; or
  • AOD certified and more than five (3) years of experience providing SUD Treatment Services as a certified AOD Counselor
  • Schedule flexibility: Casa IOP programs run 6 days per week and include some evenings.
  • Experience working with DHCS, Drug MediCal and County of Los Angeles Department of Public Health Substance Abuse and Control (SAPC) contracts is preferred.
  • Willingness to work a flexible schedule that may include evenings and/or weekends.
  • Experience with Electronic Medical Records (EMR) and Customer Management Relationship (CMR) software such as SAPC SAGE Electronic Health, Welligent, AVATAR, AURA
  • Ability to maintain ethical and professional boundaries with clients and staff members.
  • Ability to work in and adapt to the culture of a multi-cultural, community-based organization that serves a culturally diverse population reflective of Southern CA.
  • Proficiency in Microsoft Office Applications including Excel, PowerPoint, and Word.
  • Knowledge of HIPAA regulations and guidelines.
  • Training in suicide prevention.
  • Excellent verbal and written communication skills.
  • Strong skills in crisis management and intervention.
  • Must be able to work in a team environment.
  • Ability to participate and pass Drug/Alcohol testing on a regular basis.
  • COVID-19 protocols in place; we always require temperature checks and mask use. Face shields available.
  • CPR/First Aid Certification or attain within 30 days.
  • Valid CA Driver’s License.
  • This position requires that the employee be able to walk up and down stairs and be able to lift 20 lbs.


The above statements are intended to describe the general nature and level of duties being performed by people assigned to this job classification and position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the employee. Employee may be required to perform duties outside of their normal responsibilities as needed to address agency initiatives.

Staff must adhere to the overall agency policies, procedures, guidelines, and philosophy of our program including being a positive role model for participants. Discretion must always be maintained, protecting participant confidentiality is of primary importance.

Casa Treatment Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or equal veteran status.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
COVID-19 protocols in place; we always require temperature checks and mask use. Face shields are made available.


  • High school or equivalent (Preferred)


  • counseling: 2 years (Required)


  • certification as an addiction treatment counselor (Required)

Work Location: One location

Job Category: Clinical
Job Type: Full Time
Job Location: Pasadena
Pay Range: $19 to $21 per hour
Benefits: 401(k) Dental Insurance Life Insurance Medical insurance Paid time off Vision insurance

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